Returns, Refunds and Exchanges Policy
How To Return An Item
If you are not completely satisfied with your purchase, simply return the item to us inits original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging unless there is a manufacturer defect. Any enclosed documentation must also be present. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
- Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
Some items can not be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your item is in like new condition, you may at our descretion exchange the item for a different product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.